Customer Action Plan 2005-8

Introduction : the Department and its customers

The delivery of a quality customer service is a priority area in the Department’s Modernisation Plan and an integral part of the Department Strategy Statement, the Human Resources Strategy and all of the Divisional Business Plans. Following an extensive consultation process with our customers and staff a Customer Charter was put in place in 2004. The Charter was developed in conjunction with the Quality Customer Service Group on which different grades and Divisions throughout the Department are represented. The QCS Group comes under the aegis of the Partnership Committee.

The purpose of the Charter is to ensure that the Department is effective in addressing its mission of providing the Government, Taoiseach and Ministers of State with the support, policy advice and information necessary for the effective conduct of Government and for the dynamic leadership, co-ordination and strategic direction of Government policy.

We are further committed to measuring and evaluating progress in meeting the standards set out in our Customer Charter, using a range of measurement/ evaluation tools.

Customer Action Plan 2005-2008.rtf (218 KB)
Customer Action Plan 2005-2008.pdf (152 KB)

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