Evaluation of the Progress of the Strategic Management Initiative / Delivering Better Government Modernisation Programme
The Strategic Management Initiative (SMI) was launched in 1994 with the stated objective of presenting public service management with an opportunity to make a substantial contribution to national development, through the provision of services to the public which were both excellent in quality and effective in delivery. In 1996, Delivering Better Government (DBG) expanded on the framework set out in SMI and presented a vision for the civil service built around six key organisational themes. These included a greater openness and accountability, a mission of quality customer service, and the efficient and fair operation of simplified regulations.Within government departments, these developments were to be underpinned by organisational improvements in human resource management, financial management and enhanced information systems management. Further support for the implementation of these initiatives was set out in the Programme for Prosperity and Fairness (PPF) in 1999.
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